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Understanding Your Rights and Our Conditions

These legal terms set out how warung18 operates your account, handles your data, and defines what you can expect from us — and what we expect from you. Availability depends on local law and is valid only where your region permits access.

Account Eligibility TermsData & Privacy ConditionsDANA, OVO, GoPay Payment RulesJurisdiction-Dependent AccessUser Rights and Requests
warung18 Understanding Your Rights and Our Conditions
LEGAL CONTACT PATHS

Reach Us for Account or Legal Queries

If you have a question about your account terms, a data request, or a payment dispute involving DANA, OVO, or GoPay, our support team handles each case through the channels below. Players in Jakarta and Surabaya can reach us via live chat or email for documented response trails.

Team online

Live Chat

Raise a legal or account query directly through live chat. We log the exchange and follow up with a written summary to your registered contact.

Email Support

Send a formal request or dispute record by email. We respond with a case reference number so you can track the status of your query.

Account Help Centre

Access documented answers on account conditions, data rights, and e-wallet payment rules through the Help Centre linked in your account dashboard.

HOW WE HANDLE THIS

Data, Security and Account Retention Practices

We apply standard security practices to protect the data tied to your account — login credentials, payment method records (including linked DANA, OVO, and GoPay accounts), and transaction history. Here is how each area is managed on our side.

Data Handling

We collect only what is needed to run your account and process payments. Data is not sold to third parties and is stored with encryption protocols active on all account records.

Cookie Use

Cookies help us keep your session active and remember your preferred deposit method. You can adjust cookie permissions through your browser; disabling them may affect account functionality.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the session and review activity logs.

Data Requests

You can request a copy of your account data or ask us to delete personal records by contacting support with your registered email. We process requests within the period stated in current data policy.

Common Questions About Terms and Account Rights

Below are the questions we receive most often about legal conditions, account eligibility, data rights, and how payment terms apply to DANA, OVO, and GoPay transactions.

Account access depends on local law. You must be of the applicable minimum age in your region and located where access is legally permitted under Indonesian regulation.

Each e-wallet deposit or withdrawal is governed jointly by our account terms and the respective wallet provider's own conditions. Both sets of rules apply to every transaction.

Yes. Submit a request through live chat or email with your registered account details. We will confirm receipt with a case reference and respond within the period set in our data policy.

We notify you via your registered contact before material changes take effect. Continuing to use your account after that date means you accept the updated version.

Raise the dispute through live chat or email with your transaction reference. We check our records against the wallet provider's confirmation and respond with findings in writing.

Contact support by email from your registered address and request closure plus data deletion. We process the account suspension first, then action the data request separately with a written confirmation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.