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How warung18 Handles Your Personal Data

Your account data — including the wallet details you use with DANA, OVO, and GoPay — stays under our care, and we want you to know exactly how.

Wallet data protectedNo third-party data sellingAccount access controlsDeletion requests acceptedIndonesia-relevant scope
warung18 How warung18 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling You Can Actually Check

We apply practical security measures at every layer of your account — from the moment you log in to the point your withdrawal is verified. Here is what we do across the four areas that affect your data most directly.

Account Security

Login access uses OTP verification sent to your registered phone number. Unusual login attempts trigger an automatic hold on the account until you confirm your identity.

Wallet Data Handling

Your DANA, OVO, and GoPay wallet identifiers are stored in encrypted form. We do not display full wallet numbers anywhere in the account dashboard after the initial verification step.

Data Retention

We keep your account records for as long as your account is active and for the period required under applicable law. Once that period ends, data is deleted or anonymised from our systems.

Your Right to Request Changes

You can request a copy of your stored data, ask us to correct inaccurate records, or ask for your account data to be deleted. Submit your request through live chat or email support.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, update, or delete your personal data, our support team is the right place to start. You can reach us through live chat inside your account, by email, or via our official contact form. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your request before we begin processing it.

Team online

Live Chat

Open your account and use the live chat widget to raise a data request directly with our support team. The fastest path for urgent account-related privacy queries.

Email Support

Send your request to our support email address, including your registered account name and the specific data action you need — update, access, or deletion.

Contact Form

Use the contact form on our site to submit a formal privacy request. Include your wallet type — DANA, OVO, or GoPay — if your request involves payment data.

Common Questions About Your Data on warung18

These are the questions we hear most from account holders about how their personal information is managed, stored, and protected. Each answer is specific to how warung18 operates.

We collect your name, email, phone number, and the wallet identifier you use — DANA, OVO, or GoPay. Device and session data are also logged automatically when you access your account.

Wallet data is shared only with the payment processor handling your transaction. It is not passed to advertisers, data brokers, or unrelated third parties under any circumstances.

Contact our support team via live chat or email with your registered account details. We will confirm your identity and send you a summary of the data we hold within a reasonable period.

Yes. Submit a deletion request through live chat or the contact form. We process deletions in line with applicable law — some records may be retained for the legally required period before removal.

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can disable or clear cookies through your browser settings at any time without losing your account.

This policy applies to account holders where access to warung18 is permitted under local law. Availability depends on the regulations in your region — check your local legal position before registering.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.